Connect, Set-up, Personal Settings
How long will FirstClass be available after the transition to Outlook on May 2nd?
- Users will continue to have access to FirstClass until July 1, 2011 for reference to older email messages. After July 1, 2011, FirstClass will no longer be available.
Will I still have access to FirstClass after transitioning to Outlook?
- Yes. You will still have access to FirstClass. You will need FirstClass to reference your old email messages (and potentially try to move some to Outlook), department information and conferences.
- Whether you are part of the Early Adopter program or you transition on May 2, the only functionality currently moving out of FirstClass is email and personal calendars. Transition of group calendars, documents and conferences will happen at a later date.
Outlook is asking for a username and password, what do I do?
- Outlook is tied directly to Active Directory. You should use your Active Directory username and password.
I added my Signature to Outlook but it doesn’t show up in the Outlook Web App (OWA), what happened?
- Signatures are stored locally. In other words, the signature in Outlook Web App (OWA) is separate from the signature in Outlook. You will need to create a signature for Outlook Web App (OWA) and Outlook. Copy and paste will help keep them formatted the same way.
Outlook Web Application (OWA) is telling me that my password is going to expire in X days, what is this?
- Outlook is tied directly to Active Directory. Outlook is reminding you that your Active Directory password is going to expire soon. If you click on the reminder and follow the directions this will empower you to change your Active Directory password. Remember that your Active Directory username and password provide you access to a variety of other applications and your Windows PC, changing the password via OWA changes it for everything else. Other applications tied to Active Directory include Business Objects (BObj), Lawson, Educational Details, COLE and everything HelpDesk.
I added Personal Contacts. Now how do I send an email to them?
(1) From either the “To…” / “Cc…” fields within an email or from the Address Book. You should see an “Address Book” drop-down section, it should default to “Global Address List”. Scroll up and select “Contacts”. Then you should see only your contacts to select from. See the following picture:
(2) Also, if you type your contacts name in the “To…” / “Cc…” fields within an email and then select “Check Names” button . This will locate the correct name in either the Global Address List (GAL) or within your local contacts. From then on Outlook should remember your selection.
How do I change the default font and size for messages?
- File tab > Options > Mail tab (in left pane) > Stationary and Fonts tab > click on the Fonts button (as shown below) to change the desired settings.
How do I recover a deleted email message?
- Under the Home tab in Outlook, you will see a Deleted Items link in the left pane. Click once on the link and your deleted emails will appear on the pane to the right. Find the email you want to undelete and drag that email to the Inbox folder (located in the left pane – above the Deleted Items link). When you then click on the Inbox folder, the email will appear.
How do I “unsend” in Outlook?
- The FirstClass “unsend” functionality is called “recall” in Outlook. Start by selecting your “Sent Items” folder and double-click on the email you want to recall. Once the email is open, select “Actions”, in the “Move” section, followed by “Recall this message.”
Does Outlook have “History” functionality like FirstClass?
- The “history” functionality does not exist in Outlook. The closest functionality is Outlook’s “Request a Read Receipt” option. This option is found under the “Options” tab when creating a new email. Note this are optional on the part of the email recipient.
Are there limitations in Outlook for emails?
- Yes. You have 500 Mb of space available for your emails. In addition, you cannot send emails in excess of 25 Mb in size.
Do my “Inbox” emails expire like they did in FirstClass?
- By go-live in May we expect to have similar expiration limits as to what exists in FirstClass.
How can I move my FirstClass emails Outlook?
- Unfortunately, FirstClass does not follow global email standards and, thus, makes it extremely difficult to move emails or contacts. There are two options that may or may not work. You can forward individual emails from FirstClass to Outlook. You can also try selecting several emails, right-clicking and selecting “send to recipient” and send to yourself, replacing @cherrycreekschools.org with @exchange.ccsd.d5. (For example: email@example.com would become firstname.lastname@example.org) Once the email arrives in Outlook you can drag the email attachments out into your Inbox. The second does not work in Outlook Web Application (OWA) and may not work for everybody.
Will my email messages still go to my First Class Account after I transition to Outlook?
- ALL of your emails will go to Outlook. Only some of your emails will continue to go to FirstClass. The more staff move to Outlook the less emails you will get in FirstClass. The moral of the story, you should only use Outlook for email after tomorrow.
Will my address still be email@example.com?
- Yes. Your email address has not changed! It will just be redirected to go to Outlook instead of FirstClass.
Can I instant message?
- Not yet, but coming soon!
Can I keep my calendar in Google?
- Your primary business calendar needs to be in Outlook. However, you can use Google’s Calendar Sync for Outlook tool to synchronize your primary Outlook calendar with your Google Calendar. You can download the tool at http://dl.google.com/googlecalendarsync/GoogleCalendarSync_Installer.exe. Initially, make sure you configure the sync options as “1 way: Google Calendar to Microsoft Outlook calendar” so that you don’t wipe out your Google Calendar. After the sync is completed you can change sync options.
What happens to group calendars in FirstClass?
- Group calendars need to be identified and then discussed. In a lot of instances, group calendars were created to allow various individuals to see each other’s events. Out of the box, Outlook provides the functionality to see each other’s individual calendars. If you are using a group calendar for this reason, then individual calendars in Outlook should be used. Another common reason for a group calendar is for a conference room or equipment. Conference rooms and some equipment will be created in Outlook with their own individual calendars. You will be able to “invite” the conference room or equipment to attend your meeting. No more paper-based room calendars.
What will happen to classified pages and conferences in First Class?
- As of May 2011, all emails will flow to Outlook and no longer into FirstClass. The documents and forms in the FirstClass classified pages and conferences will find a new home in our new Microsoft SharePoint internal web sites. Deployment to these internal department based SharePoint websites should begin coming on-line in Spring/Summer 2011.
Syncing to Mobile Devices (SmartPhones)
What mobile devices work with Outlook?
How do I sync my smartphone to Outlook?
- Mobile devices are constantly evolving. Currently, most iPhones, Androids (version 2.0 or higher), Windows Mobile 7, and PalmPre mobile devices can sync emails, calendars, and contacts with Outlook. For most, when configuring these devices you’ll need to add a new Outlook (or Exchange) email box and then provide your email address and Active Directory password.